Privacy notice
Griff's Grass Co. — Newcastle NSW
Effective: 29 October 2026
What information we collect
When you make a booking we collect your name, email, mobile number, service address, lawn measurements, chosen services, appointment details and any notes you provide (such as pet or gate access details). Technical service logs may also be produced by our hosting and email providers.
Why we use it
We use this information to provide estimates, confirm and manage bookings, communicate schedule changes (including wet-weather rescheduling), respond to enquiries and maintain business records. We do not use booking details for unsolicited marketing emails.
Who handles your information
Our website runs on Vercel, which stores booking records and provides the calendar, and we use Resend to send appointment emails when available. We use Gmail to receive owner notifications and correspondence. These service providers may process or store information outside Australia. We don't publish customer names, addresses or contact details on the public calendar: it shows only occupied time slots.
How we protect data
Bookings are stored in non-public server-side storage. Owner dashboard access is password protected, and secret API keys belong in server-side settings, not the public website. We use reasonable safeguards to limit inappropriate access, but no online service can guarantee absolute security. Keep your private booking management code confidential.
How long we keep information
We keep booking details for operational and recordkeeping purposes, and review information when it is no longer required, subject to any legal retention obligations. Cancelling a booking frees the appointment slot but does not immediately erase the record.
Your choices
To ask about information we hold, request a correction or discuss deletion where permitted, email griffsgrassco@gmail.com. If you need to change an appointment, use your booking reference and management code on the booking page. For an urgent change, contact us directly.
Wet weather and pets
We may need to reschedule unsafe or excessively wet mowing conditions. We'll contact you to confirm arrangements; nothing is automatically cancelled solely by a weather forecast. Please disclose pets and gate access requirements when booking; keep pets clear of operating machinery. We follow the product label and any pet re-entry instructions for garden treatments.
Booking photos and site preparation
For an ordinary mowing booking you may optionally upload photos of your lawn, access areas or obstacles. Photos are used for planning and assessing the job, stored privately and accessible only to authorised business personnel. Please avoid photographing faces, number plates or other unnecessary personal details. You may contact us to request access, correction or deletion of your details. Booking confirmations may include a short checklist for safe access, pets, loose items and hidden obstacles.
Custom quote requests and photos
If you send us a custom quote request, we collect the contact details, location, job notes and any photographs you choose to upload. Photos and enquiry details are stored privately for quoting and communication. Please avoid including people, number plates or other unnecessary personal information in photos. Only authorised business personnel should access these records; contact us to request correction or deletion.
Changes to this notice
We may update this notice as the business and its services evolve. The current version is available from the site footer.